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Bug #10178

docs update about support options

Added by Cy Mike over 5 years ago. Updated about 4 years ago.

Status:
Resolved
Priority:
Important
Assignee:
Dru Lavigne
Category:
Documentation
Target version:
Severity:
New
Reason for Closing:
Reason for Blocked:
Needs QA:
Yes
Needs Doc:
Yes
Needs Merging:
Yes
Needs Automation:
No
Support Suite Ticket:
n/a
Hardware Configuration:
ChangeLog Required:
No

Description

http://doc.freenas.org/9.3/freenas_support.html?#professional-support

In about 2 clicks takes you to the Fusion submit a ticket page. As of today's big meeting freenas support has been withdrawn.

I don't know details of any of this yet really so this is a ticket to keep notice the docs should change - but as to what they should say, not my call atm.

History

#1 Updated by Dru Lavigne over 5 years ago

  • Status changed from Unscreened to 15

I'm assuming that the GUI elements won't change, just the fact that users can no longer purchase a paid support option? If that is the case, it is more of a marketing thing that should not affect the docs. Note that neither the FN or the TN docs state anywhere that paid support (or a license) is available for FN. Other than this vague mention in http://doc.freenas.org/9.3/freenas_support.html#professional-support, that is.

#2 Updated by Cy Mike almost 5 years ago

Pretty sure this can be closed. I'll bring it up in the morning support meeting to confirm.

#3 Updated by Cy Mike almost 5 years ago

  • Status changed from 15 to Unscreened
  • Assignee changed from Dru Lavigne to Shawn Cox

#4 Updated by Shawn Cox almost 5 years ago

Here is what is listed under the http://www.freenas.org/get-help/#community under commercial support:

Official Support is only available from iXsystems on the TrueNAS storage arrays . FreeNAS support may be available through 3rd party partners, depending on the need. Submit an inquiry here(https://www.ixsystems.com/freenas-commercial-support/).

#5 Updated by Dru Lavigne almost 5 years ago

To confirm, is that the link we want to use for the docs?

#6 Updated by Shawn Cox almost 5 years ago

Yes.

#7 Updated by Dru Lavigne almost 5 years ago

  • Status changed from Unscreened to Screened
  • Assignee changed from Shawn Cox to Dru Lavigne

#8 Updated by Dru Lavigne almost 5 years ago

  • Status changed from Screened to Resolved

#9 Updated by Cy Mike almost 5 years ago

  • Status changed from Resolved to Ready For Release
  • Target version set to 261

I set a target version and moved this from resolved to ready for release. Please let me know if I got that wrong.

#10 Updated by Vaibhav Chauhan almost 5 years ago

  • Status changed from Ready For Release to Resolved

#11 Avatar?id=14398&size=24x24 Updated by Kris Moore about 4 years ago

  • Target version changed from 261 to N/A

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