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Bug #10744

Manual IP assignment assumes too much knowledge for FreeNAS Mini User

Added by Gary Archer over 4 years ago. Updated about 3 years ago.

Status:
Resolved
Priority:
Important
Assignee:
Warren Block
Category:
Documentation
Target version:
Seen in:
Severity:
New
Reason for Closing:
Reason for Blocked:
Needs QA:
Yes
Needs Doc:
Yes
Needs Merging:
Yes
Needs Automation:
No
Support Suite Ticket:
n/a
Hardware Configuration:
ChangeLog Required:
No

Description

I just received my FreeNAS Mini and followed the QSG to do the setup. The network I was using did not have DHCP so I followed the steps in the QSG. The FreeNAS Mini screen asked if I wanted to configure ISG0 or ISG1 -- I had no idea what was what (since this was the first time I'd seen ISG0/ISG1 anywhere) -- this was very confusing to me -- it continued, I picked ISG0 and then it asked if I wanted to 'Reset Network Connection' (what is that, it's no where in the QSG, do I say yes or no?) -- I should not have to know the answers to booth these questions.

History

#1 Updated by Jakub Klama over 4 years ago

  • Status changed from Unscreened to Screened

#2 Updated by Jordan Hubbard about 3 years ago

  • Project changed from 9 to FreeNAS
  • Category deleted (166)
  • Status changed from Screened to Closed: Not To Be Fixed
  • Assignee changed from Jakub Klama to Kris Moore

If the user is unable or unwilling to use DHCP, they will have to know the specific IP address and interface information - there's no way around that. This is why most end-users are not allowed to set their machines up directly on larger networks - they ask IT to do it. A home user would simply use DHCP and get an RFC1918 address from their Comcast router, or whatever.

#3 Updated by Dru Lavigne about 3 years ago

  • Category set to Documentation
  • Status changed from Closed: Not To Be Fixed to Screened
  • Assignee changed from Kris Moore to Warren Block
  • Priority changed from No priority to Important
  • Target version set to N/A

We actually have a Basecamp where we are finishing up the edits to the QSG: https://basecamp.com/2565716/projects/12594936/todos/265073821. We expect to have the final PDF ready for printing and including with the Minis by Sept. 30. Gary, let me know if you need permission to see that BaseCamp.

I've reopened this ticket as it reminds me that we also need to mention the mDNS stuff in the accessing FreeNAS for the first time section of the built-in Guide.

#4 Updated by Dru Lavigne about 3 years ago

  • Target version changed from N/A to 9.10.2

#5 Updated by Dru Lavigne about 3 years ago

  • Status changed from Screened to Resolved

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