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Feature #19063

Console wording caused guy to accidentally hose pool

Added by Dr K K over 2 years ago. Updated over 1 year ago.

Status:
Resolved
Priority:
Nice to have
Assignee:
William Grzybowski
Category:
Middleware
Target version:
Estimated time:
0.10 h
Severity:
New
Reason for Closing:
Reason for Blocked:
Needs QA:
Yes
Needs Doc:
Yes
Needs Merging:
Yes
Needs Automation:
No
Support Suite Ticket:
n/a
Hardware Configuration:

Description

We had a gentlemen this morning come into IRC. His thumb drive failed. So he "backup up" his config, then restored it. Turns out, by "back up" he means "option #11 in the console menu, set to no data", and by "restore" he means "option #12 in the console menu, thereby restoring my zpool structure with no data in it, and permanently hosing my entire pool".

After explaining to him what he should have done, and gently informing him that this was a permanent loss of his data, his view was that the wordage in the console was insufficiently clear to understand that one was backing up the POOL not the DATA. While this is clear in the documentation, not everyone reads documentation. I'd like to offer that we put maybe asterisks next to #11 and #12 in the console, with a note like:
(*) Note, the backup/restore options are meant for DISASTER RECOVERY OF A ZFS FILESYSTEM, not a FreeNAS configuration.

I don't have a lot of sympathy for someone that doesn't read the documentation before they do something in the console, but, still, it would seem user-sympathetic, and cost us nothing, to add just a little gentle warning there in the console.

May peace be upon you.

Associated revisions

Revision f478b1ac (diff)
Added by William Grzybowski over 2 years ago

fix(cli): add note about backup/restore

Ticket: #19063

History

#1 Updated by Dr K K over 2 years ago

s/DATA/config

#2 Avatar?id=14398&size=24x24 Updated by Kris Moore over 2 years ago

  • Assignee set to William Grzybowski
  • Target version changed from Maintainance SU to 9.10.2

I don't have any particular objection to clarifying this a bit more. William, can you add just a little bit more text around these options?

#3 Updated by William Grzybowski over 2 years ago

  • Status changed from Unscreened to Screened

#4 Updated by William Grzybowski over 2 years ago

  • Category changed from 123 to 201
  • Status changed from Screened to Needs Developer Review

#5 Updated by William Grzybowski over 2 years ago

  • Assignee changed from William Grzybowski to Kris Moore

#6 Avatar?id=14398&size=24x24 Updated by Kris Moore over 2 years ago

  • Status changed from Needs Developer Review to Reviewed

#7 Updated by William Grzybowski over 2 years ago

  • Assignee changed from Kris Moore to William Grzybowski

#8 Updated by Vaibhav Chauhan over 2 years ago

  • Status changed from Reviewed to Ready For Release

#9 Updated by Dru Lavigne over 1 year ago

  • Status changed from Ready For Release to Resolved

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