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Bug #26180

HPE ProLiant MicroServer Gen10 (AMD Opteron X3216) video output hangs on boot

Added by Michael Grobe almost 3 years ago. Updated over 2 years ago.

Status:
Closed
Priority:
Nice to have
Assignee:
Alexander Motin
Category:
OS
Target version:
Seen in:
Severity:
Reason for Closing:
Third Party to Resolve
Reason for Blocked:
Needs QA:
No
Needs Doc:
No
Needs Merging:
No
Needs Automation:
No
Support Suite Ticket:
n/a
Hardware Configuration:

HPE ProLiant MicroServer Gen10 (AMD Opteron X3216), 8GB ECC-RAM

ChangeLog Required:
No

Description

i'm not able to install FREENAS 11.x on this system.

Error msg just after Install BOOT:

pcib0: <ACPI Host-PCI time at 3.59...> port 0x808-0x80b on acpi0
pcib0: _OSC returned error 0x10
pci0: <ACPI PCI bus> on pcib0

i just bought this new machine, i'm disappointed, that this new HP-Server is not currently not supported by the FREENAS OS.

Do you have an idea if this server is supported in the near future ?
When not, i need to return this box to the supplier.

Thx a lot.
Kind Regards
Mike

IMG_9481.JPG (122 KB) IMG_9481.JPG Error messages Michael Grobe, 10/14/2017 05:02 AM
ScreenShot589.jpg (66.7 KB) ScreenShot589.jpg Michael Grobe, 10/14/2017 05:03 AM
ScreenShot588.jpg (114 KB) ScreenShot588.jpg Michael Grobe, 10/14/2017 05:03 AM
Error_msgs.JPG (122 KB) Error_msgs.JPG Michael Grobe, 10/14/2017 05:04 AM
IMG_9520.JPG (804 KB) IMG_9520.JPG Michael Grobe, 10/24/2017 02:49 PM
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History

#1 Updated by Dru Lavigne almost 3 years ago

  • Status changed from Unscreened to 15

Is that message when you boot into the installer or after a successful install?

Did you choose BIOS or UEFI boot during the install?

Does the system hang at that message forever or does it move on?

What type of controller are you using?

#2 Updated by Michael Grobe almost 3 years ago

Is that message when you boot into the installer or after a successful install?

Msg appears when i'm going to install (when i boot into the Installer) .. message appears after about 5-10 sec.

Did you choose BIOS or UEFI boot during the install?

UEFI Boot .. but i tried both boot options (legacy BIOS and UEFI). With both i will get the same error.

Does the system hang at that message forever or does it move on?

It does hang forever .. i can wait .. 10 minutes .. 1h or more no difference .. i need to reset the server

What type of controller are you using?

AMD FCH SATA Controller [AHCI Mode]

Marvell 88SE9230 PCIe SATA 6Gb/s Controller

HPE ProLiant MicroServer Gen10 X3216 8GB-U 1TB 4LFF NHP SATA 200W PS Entry Server 870208-xx1
Processor (1) AMD Opteron™ X3216 (1.6-3.0GHz/2-core/1MB/12-15W)
Processor Cache Memory 1MB (1 x 1MB) L2 cache Memory 8GB (1 x 8GB) PC4-2400T DDR4 UDIMM NOTE: Total of 2 DIMM slots.
Network Controller Embedded Broadcom BCM5720 Dual Port 1Gbe LOM
Storage Controller Embedded Marvell 88SE9230 SATA controller
Hard Drive 1TB (1 x 1TB) LFF NHP SATA
HDD Internal Storage 4 LFF NHP SATA HDD cage Optical Drive Bay None ship standard PCI Slots 2 standard (Low Profile) PCIe 3.0 Power Supply 200W Non-Hot Plug, Non-Redundant Power Supply Fans (1) Non-redundant system fan ships standard Operating System ClearOS preloaded NOTE

#3 Updated by Dru Lavigne almost 3 years ago

One last question: which utility did you use to transfer the installation file to the install media?

#4 Updated by Michael Grobe almost 3 years ago

One last question: which utility did you use to transfer the installation file to the install media?

i did >

- Download ISO-file from the FreeNAS official WEB
- Brought this Image with RUFUS,version 2.17.1198, UEFI Mode, Bootable, DD-Method
- Boot from this USB (SONY-32GB High Quality) Stick

#5 Updated by Dru Lavigne almost 3 years ago

We've had mixed reports of Rufus resulting in a working install image. Can you try one of the other methods mentioned in http://doc.freenas.org/11/install.html#preparing-the-media so that we can rule out whether or not it's an install transfer issue?

#6 Updated by Michael Grobe almost 3 years ago

12701

ok .. what i did so far:

1.) Check the FreeNAS-11.0-U4.iso file against SHA256 (with Quickhash v.2.8.4)
Result: Hash does match

2.) Writing the Image again with: Win32 Disk Image - 1.0
Result: Writing sucessful

3.) Boot From HPE ProLiant MicroServer Gen10 (AMD Opteron X3216)
Result: same error >

pcib0: _OSC returned error 0x10
pci0: <ACPI PCI bus> on pcib0

You can see into the freenas Forums same issues >

https://forums.freenas.org/index.php?threads/installation-stops-after-a-few-seconds-on-a-microserver-gen10.56809/

Have a look to the screeshots, which will document well the issues this Server has got ..

Still i do hope .. you can fix this in near future .. because the HPE ProLiant Server Line is leading Server Provider, who could push Freenas/TrueNas to a larger community.

Best Regards
Mike

#7 Updated by Michael Grobe almost 3 years ago

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#8 Updated by Michael Grobe almost 3 years ago

12704

#9 Updated by Michael Grobe almost 3 years ago

In the next days .. i'd Need to bring the Box back to the supplier, when there is no sulution.

I already tried install ESXi 6.5 .. which was sucessful. i could also pass-through the Marvell SATA-Controller .. so .. a the end, i could install FreeNAS over ESXi with Disk-PassThrough .. but, i would prefer to install FreeNAS natively on the BOX.

#10 Updated by Dru Lavigne almost 3 years ago

  • Status changed from 15 to Unscreened
  • Assignee changed from Release Council to Alexander Motin

Sasha: do you need any additional information to help determine which piece of hardware is the culprit?

#11 Updated by Alexander Motin almost 3 years ago

  • Status changed from Unscreened to 15

Can you try to boot latest nightly FreeNAS build image: http://download.freenas.org/11/MASTER/latest/ ? It is based on updated version of FreeBSD, so may be something will change. Also you may try to press enter in GRUB boot menu and try to enable verbose boot more, that may provide any more information.

#12 Updated by Alexander Motin almost 3 years ago

Also make sure to check for updated BIOS.

#13 Updated by Michael Grobe almost 3 years ago

Thx Alexander, i do appreciate your Support.

I tried the MASTER release .. the result is the same .. means, i got the same issue.

Now .. i'm going to try a new BIOS UEFI Version .. (it's two or three month older, that that one i'm currently using .. )

I saw, that there (HPE) exists three different BIOS Versions .. one for Windows .. one for Linux .. and one OS-UEFI Independant ..

I think, i would use the OS UEFI Independant Version, or you would advice using the LINUX one ..

#14 Updated by Alexander Motin almost 3 years ago

Michael Grobe wrote:

I saw, that there (HPE) exists three different BIOS Versions .. one for Windows .. one for Linux .. and one OS-UEFI Independant ..

I think, i would use the OS UEFI Independant Version, or you would advice using the LINUX one ..

I am surprised of such a wide choice, it sounds odd at least. I'd start from Linux and then tried OS-independent and then Windows, hoping at least one of them work.

#15 Updated by Eric Loewenthal almost 3 years ago

They're probably just different flashing tools bundled with the same image.

#16 Updated by Alexander Motin almost 3 years ago

Ah, that makes sense. Then just flash the latest one. I am not sure what you mean with "it's two or three month older, that that one i'm currently using" -- do you mean newer?

#17 Updated by Michael Grobe almost 3 years ago

That's the Rational behind .. :-)

System Firmware Upgrade for HPE MicroServer Gen10 Server with Linux
This zip file provides updated system ROM images for HPE MicroServer Gen10 Server running Linux.
BIOS (Entitlement Required) - System ROM
Version:  
ZA10A320
  Oct 12 2017

System Firmware Upgrade for HPE MicroServer Gen10 Server with Microsoft Windows
This zip file provides updated system ROM images for HPE MicroServer Gen10 Server running Microsoft Windows operating system.
BIOS (Entitlement Required) - System ROM
Version:  
ZA10A320
  Oct 12 2017

OS independent:
System Firmware Upgrade for HPE MicroServer Gen10 Server with UEFI
This zip file provides updated system ROM images for HPE MicroServer Gen10 Server running UEFI.
BIOS (Entitlement Required) - System ROM
Version:  
ZA10A320
  Oct 12 2017

#18 Updated by A B almost 3 years ago

Michael Grobe wrote:

i'm not able to install FREENAS 11.x on this system.

Error msg just after Install BOOT:

pcib0: <ACPI Host-PCI time at 3.59...> port 0x808-0x80b on acpi0
pcib0: _OSC returned error 0x10
pci0: <ACPI PCI bus> on pcib0

i just bought this new machine, i'm disappointed, that this new HP-Server is not currently not supported by the FREENAS OS.

Do you have an idea if this server is supported in the near future ?
When not, i need to return this box to the supplier.

Thx a lot.
Kind Regards
Mike

I am experiencing the exact same issue here. Spent 8 hours attempting all ways to get this loaded onto a Gen10 Proliant.

It simply hangs on the latest version of FreeNAS. I wasn't even able to get the BIOS BOOT to recognize a lower FreeNAS Image.

Is there going to be a fix for this soon?

Kind regards!
A

#19 Updated by A B almost 3 years ago

Michael Grobe wrote:

That's the Rational behind .. :-)

System Firmware Upgrade for HPE MicroServer Gen10 Server with Linux
This zip file provides updated system ROM images for HPE MicroServer Gen10 Server running Linux.
BIOS (Entitlement Required) - System ROM
Version:  
ZA10A320

Did this fix things?

#20 Updated by Michael Grobe almost 3 years ago

Til yet, was not able to Download the HPE BIOS from their Website .. all of those BIOS Downlaod will end to ZERO-Byte File sizes .. i did open a CASE to HPE .. and waiting for a solution.
As soon i will be able downloading the new BIOS .. i will give it a new try.

#21 Updated by Alexander Motin almost 3 years ago

A B wrote:

It simply hangs on the latest version of FreeNAS. I wasn't even able to get the BIOS BOOT to recognize a lower FreeNAS Image.

You may try to boot latest FreeNAS version built on top of recent FreeBSD CURRENT. It is absolutely untested, but may give us a clue if the problem was somehow already addressed upstream: http://download.freenas.org/11/FREEBSD-HEAD/latest/x64/

Is there going to be a fix for this soon?

No sooner then we have anything to start from. We don't have those HPE servers, so waiting from more data from people do.

#22 Updated by Michael Grobe almost 3 years ago

12796

ok .. i think i have to give up .. i installed the newest BIOS (System_BIOS_v_ZA10A320_for_MicroServer_Gen10_UEFI).
( i did not try the Windows, nor the LINUX BIOS versions, because i don't think this will make the Change).

I installed the new "FreeNAS-11-FREEBSD-HEAD-201710240431-476ef43.iso" .. and the System hang again shortly after boot.

At this time i got not a error message, but the System hangs anyway (Check the Picture).

#23 Updated by Tomáš Vince almost 3 years ago

Michael Grobe wrote:

ok .. i think i have to give up .. i installed the newest BIOS (System_BIOS_v_ZA10A320_for_MicroServer_Gen10_UEFI).
( i did not try the Windows, nor the LINUX BIOS versions, because i don't think this will make the Change).

I installed the new "FreeNAS-11-FREEBSD-HEAD-201710240431-476ef43.iso" .. and the System hang again shortly after boot.

At this time i got not a error message, but the System hangs anyway (Check the Picture).

Looks like it was solved(https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=221350). So give it a one more try. I really want to buy this microserver for me but I need to know if it works.

#24 Updated by Michael Grobe almost 3 years ago

Yes .. thx4 the Hint .. should be fixed in Version: 11.1-STABLE

Just downloaded the latest "FreeNAS-11-FREEBSD-HEAD-201710250432-1270f45.iso" .. is not yet fixed there ..

So i think we'd Need to wait vor FreeNAS Version 11.1 at least .. !?

#25 Updated by Alexander Motin almost 3 years ago

  • Status changed from 15 to Investigation

The mentioned FreeBSD bug report is not closed, and as I see the patch is not yet committed. It seems discussion is still ongoing there, so I'll give them some time to decide. Meanwhile you should be able to set the loader tunable hw.pci.realloc_bars=1 mentioned there by editing grub configuration just during boot. If after that FreeNAS boot, you can make that tunable persistent by adding it via WebUI. Alternatively you may install FreeNAS on some other system, add the tunable and move the boot device to the HPE box.

#26 Updated by Alexander Motin almost 3 years ago

  • Target version set to 11.1-U1

#27 Updated by Alexander Motin almost 3 years ago

  • Subject changed from HPE ProLiant MicroServer Gen10 (AMD Opteron X3216) - FREENAS 11.0-U4 not possible to HPE ProLiant MicroServer Gen10 (AMD Opteron X3216) video output hangs on boot

#28 Updated by Jeff Lawson almost 3 years ago

It seems likely that the official FreeBSD kernel fix will not be merged into a production release for several more weeks at best...

Would it be unreasonable for FreeNAS to include a default workaround of hw.pci.realloc_bars=1 for all users until FreeBSD officially fixes it upstream?

#29 Updated by Alexander Motin almost 3 years ago

Jeff Lawson wrote:

Would it be unreasonable for FreeNAS to include a default workaround of hw.pci.realloc_bars=1 for all users until FreeBSD officially fixes it upstream?

I'd say it would be an overkill, that could potentially cause some other problems. I would not do it.

#30 Updated by Dru Lavigne almost 3 years ago

  • Status changed from Investigation to 46

Sasha: if the code will not be ready by first week of January, please punt to 11.2.

#31 Updated by Alexander Motin almost 3 years ago

  • Priority changed from No priority to Nice to have
  • Target version changed from 11.1-U1 to 11.2-BETA1

There was no much activity on the respective FreeBSD ticket. Bump it to 11.2 or may be some later Ux.

#32 Updated by Dru Lavigne over 2 years ago

  • Target version changed from 11.2-BETA1 to 11.3

#33 Updated by Dru Lavigne over 2 years ago

  • Status changed from 46 to In Progress
  • Reason for Blocked set to Dependant on a related task to be completed

#34 Updated by Dru Lavigne over 2 years ago

  • Status changed from In Progress to Blocked

#35 Updated by Michael Grobe over 2 years ago

Sorry .. to say .. i was completely unable to install FreeNAS on this box .. i switched to Centos 7 .. all is running very well there.

#36 Updated by Alexander Motin over 2 years ago

  • Status changed from Blocked to Closed
  • Reason for Closing set to Third Party to Resolve
  • Reason for Blocked deleted (Dependant on a related task to be completed)
  • Needs QA changed from Yes to No
  • Needs Doc changed from Yes to No
  • Needs Merging changed from Yes to No

We still had neither hardware nor time to closely work on this. And the problem seem to be model-specific. I'll let either HP or FreeBSD to fix it. As workaround I still don't see a big problem to install FreeNAS on any other hardware, add the tunable mentioned above via WebUI and move the boot device back to HP.

#37 Updated by Dru Lavigne over 2 years ago

  • Target version changed from 11.3 to N/A

#38 Updated by Michael Grobe over 2 years ago

Hi Alexander

yes you're right .. we'll let either HP or FreeBSD to fix it.
Of course i've got FreeNAS running on another machine with 10 Disks .. and ZFS is doing a fantastic job. This is my main Backup over CIFS & NFS Backup and DR-Mirror (ZFS)

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