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Bug #26785

Use websockets to prevent Support debug upload from timing out

Added by Bonnie Follweiler over 3 years ago. Updated over 3 years ago.

Status:
Resolved
Priority:
No priority
Assignee:
William Grzybowski
Category:
GUI (new)
Target version:
11.1-RC3
Seen in:
11.1-RC1
Severity:
New
Reason for Closing:
Reason for Blocked:
Needs QA:
No
Needs Doc:
Yes
Needs Merging:
Yes
Needs Automation:
No
Support Suite Ticket:
n/a
Hardware Configuration:
ChangeLog Required:
No

Description

Seen in FreeNAS 11.1INTERNAL2
Screen shots provided:
I sent a support ticket through the gui. The ticket, and the debug, are sent to redmine (https://redmine.ixsystems.com/issues/26784#change-150547) but the screen still shows 0% attaching a debug file.

Screen Shot 2017-11-21 at 3.16.59 PM.png (14.8 KB) Screen Shot 2017-11-21 at 3.16.59 PM.png Bonnie Follweiler, 11/21/2017 12:25 PM
Screen Shot 2017-11-21 at 3.17.21 PM.png (94.6 KB) Screen Shot 2017-11-21 at 3.17.21 PM.png Bonnie Follweiler, 11/21/2017 12:25 PM
13126
13127

Related issues

Related to FreeNAS - Bug #26799: While attaching debug file for support UI freezesClosed: Duplicate2017-11-22
Related to FreeNAS - Feature #23849: Add alerts to Support Ticket tab for files that are "too large" Closed

Associated revisions

Revision 261128fb (diff)
Added by William Grzybowski over 3 years ago

feat(gui): grow ability to call jobs in javascript client Ticket: #26785

Revision 252f8184 (diff)
Added by William Grzybowski over 3 years ago

feat(gui): allow to report progress on `call` Ticket: #26785

Revision 41cbbd5e (diff)
Added by William Grzybowski over 3 years ago

feat(gui): use middleware to submit a new ticket and attach files Ticket: #26785

Revision 0c7fc8cf (diff)
Added by William Grzybowski over 3 years ago

fix(gui): remove debug line Ticket: #26785

Revision c0b63507 (diff)
Added by William Grzybowski over 3 years ago

fix(gui): catch parse error and adjust progres bar Ticket: #26785

Revision 268d97e7 (diff)
Added by William Grzybowski over 3 years ago

fix(gui): remove unused import (pep8) Ticket: #26785

Revision 97c59898 (diff)
Added by William Grzybowski over 3 years ago

feat(gui): grow ability to call jobs in javascript client Ticket: #26785 (cherry picked from commit 261128fba65c206689c7ccdd68a003c9e9cf7d1f)

Revision 11045e6a (diff)
Added by William Grzybowski over 3 years ago

feat(gui): allow to report progress on `call` Ticket: #26785 (cherry picked from commit 252f81840444679eff0f323af1453eda137169bc)

Revision 7d9bc537 (diff)
Added by William Grzybowski over 3 years ago

feat(gui): use middleware to submit a new ticket and attach files Ticket: #26785 (cherry picked from commit 41cbbd5ed4f44c624068a180491b8d46c357e2dc)

Revision 2e4098ba (diff)
Added by William Grzybowski over 3 years ago

fix(gui): remove debug line Ticket: #26785 (cherry picked from commit 0c7fc8cf25d0776e94893e0ecde54be7e0fc3363)

Revision 3e9d3034 (diff)
Added by William Grzybowski over 3 years ago

fix(gui): catch parse error and adjust progres bar Ticket: #26785 (cherry picked from commit c0b635075da76122090463490f9cdffeb942ea10)

Revision 76866393 (diff)
Added by William Grzybowski over 3 years ago

fix(gui): remove unused import (pep8) Ticket: #26785 (cherry picked from commit 268d97e75e9777056fd00ffa34bcff4c7de01c29)

Revision 63dd253d
Added by William Grzybowski over 3 years ago

Use middleware client in Support UI Ticket: #26785

History

#1 Updated by Bonnie Follweiler over 3 years ago

  • Subject changed from When sending a Support Ticket in the GUI, the ticket sends, but the Submitting a ticket Attaching a debug window stays to When sending a Support Ticket in the GUI, the ticket sends, but the "Submitting a ticket Attaching a debug" window stays at 0%

#3 Updated by William Grzybowski over 3 years ago

  • Related to Bug #26799: While attaching debug file for support UI freezes added

#4 Updated by William Grzybowski over 3 years ago

  • Status changed from Unscreened to Screened
  • Target version set to 11.1

#5 Updated by William Grzybowski over 3 years ago

  • Related to Feature #23849: Add alerts to Support Ticket tab for files that are "too large" added

#6 Updated by William Grzybowski over 3 years ago

  • Target version changed from 11.1 to 11.1-RC2
  • Seen in changed from 11.1-U1 to 11.1-RC1

#7 Updated by William Grzybowski over 3 years ago

  • File test added

#8 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#9 Updated by Dru Lavigne over 3 years ago

  • Subject changed from When sending a Support Ticket in the GUI, the ticket sends, but the "Submitting a ticket Attaching a debug" window stays at 0% to Use websockets to prevent Support debug upload from timing out

#10 Updated by William Grzybowski over 3 years ago

  • File test added

#11 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#12 Updated by William Grzybowski over 3 years ago

  • File test added

#13 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#14 Updated by William Grzybowski over 3 years ago

  • File test added

#15 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#16 Updated by William Grzybowski over 3 years ago

  • File test added

#17 Updated by William Grzybowski over 3 years ago

  • File test added

#18 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#19 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#20 Updated by William Grzybowski over 3 years ago

  • File test added

#21 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#22 Updated by William Grzybowski over 3 years ago

  • File test added

#23 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#24 Updated by William Grzybowski over 3 years ago

  • File test added

#25 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#26 Updated by William Grzybowski over 3 years ago

  • File test added

#27 Updated by William Grzybowski over 3 years ago

  • File test added

#28 Updated by William Grzybowski over 3 years ago

  • File test added

#29 Updated by William Grzybowski over 3 years ago

  • File test added

#30 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#31 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#32 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#33 Updated by William Grzybowski over 3 years ago

  • File test added

#34 Updated by William Grzybowski over 3 years ago

  • File test added

#35 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#36 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#37 Updated by William Grzybowski over 3 years ago

  • File deleted (test)

#38 Updated by William Grzybowski over 3 years ago

  • Status changed from Screened to Needs Developer Review
  • Assignee changed from William Grzybowski to Vladimir Vinogradenko

#39 Updated by William Grzybowski over 3 years ago

  • Status changed from Needs Developer Review to Reviewed by Developer
  • Assignee changed from Vladimir Vinogradenko to William Grzybowski

#40 Updated by Dru Lavigne over 3 years ago

  • Status changed from Reviewed by Developer to Ready For Release

#41 Updated by Bonnie Follweiler over 3 years ago

  • Needs QA changed from Yes to No
  • QA Status Test Passes FreeNAS added
  • QA Status deleted (Not Tested)

#42 Updated by Dru Lavigne over 3 years ago

  • Target version changed from 11.1-RC2 to 11.1-RC3

#43 Updated by Dru Lavigne over 3 years ago

  • Status changed from Ready For Release to Resolved

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