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Bug #34900

The Category pop up list is not populated in the Support -> Submit a Bug in the New UI

Added by Bonnie Follweiler over 1 year ago. Updated 7 months ago.

Status:
Done
Priority:
No priority
Assignee:
Vaibhav Chauhan
Category:
GUI (new)
Severity:
High
Reason for Closing:
Reason for Blocked:
Needs QA:
No
Needs Doc:
No
Needs Merging:
No
Needs Automation:
No
Support Suite Ticket:
n/a
Hardware Configuration:
ChangeLog Required:
No

Description

The category pop up list used to select what category the customer's issue is about is not populated and it wont submit the ticket without a value in there
This was found by Ethan on a freshly installed VM and confirmed by me on my Upgraded QA mini Both of us are on FreeNAS-11.2-MASTER-201806130421
Screenshots provided

Screen Shot 2018-06-13 at 1.45.15 PM.png (65.2 KB) Screen Shot 2018-06-13 at 1.45.15 PM.png The New UI Bonnie Follweiler, 06/13/2018 10:51 AM
Screen Shot 2018-06-13 at 1.45.37 PM.png (149 KB) Screen Shot 2018-06-13 at 1.45.37 PM.png The Legacy UI Bonnie Follweiler, 06/13/2018 10:51 AM
18439
18442

Related issues

Related to FreeNAS - Bug #34909: Fix deadlock when using call_syncDone
Related to FreeNAS - Bug #28548: Do not expose Redmine credentials in debug outputDone

History

#1 Updated by Bonnie Follweiler over 1 year ago

  • Subject changed from The Catagory pop up list is not polulated in the Support -> Submit a Bug in the New UI and the Legacy UI to The Catagory pop up list is not polulated in the Support -> Submit a Bug in the New UI

Correction: It works in the legacy with Redmine Credentails but doesn't work in the New UI even with the proper credentials.
Also, it doesn't give an indication, in the new UI, that it is checking the credentials, nor does it let you know if they are correct or not.

#2 Updated by Bonnie Follweiler over 1 year ago

  • Category changed from OS to GUI (new)
  • Assignee changed from William Grzybowski to Erin Clark

#3 Updated by Dru Lavigne over 1 year ago

  • Target version changed from Backlog to 11.2-BETA1
  • Severity changed from New to Med High

#5 Updated by Dru Lavigne over 1 year ago

  • Subject changed from The Catagory pop up list is not polulated in the Support -> Submit a Bug in the New UI to The Category pop up list is not populated in the Support -> Submit a Bug in the New UI

#6 Updated by Erin Clark over 1 year ago

  • Assignee changed from Erin Clark to Vaibhav Chauhan

#7 Updated by Bonnie Follweiler over 1 year ago

Vaibhav: William is working on a bug that causes the system to stop working when you access the Support Page in the new Gui (https://redmine.ixsystems.com/issues/34909). Please make sure that bug is fixed before trying to work on this.

#8 Updated by Bonnie Follweiler over 1 year ago

  • Related to Bug #34909: Fix deadlock when using call_sync added

#9 Updated by William Grzybowski over 1 year ago

UI was DoS'ing the middlewared with fetch_categories calls.

Please make sure that call is not being issued on every keystroke. Only on change.

#10 Updated by Bonnie Follweiler over 1 year ago

  • Related to Bug #28548: Do not expose Redmine credentials in debug output added

#11 Updated by Vaibhav Chauhan over 1 year ago

  • Status changed from Unscreened to In Progress

#12 Updated by Vaibhav Chauhan over 1 year ago

  • Status changed from In Progress to Screened

#13 Avatar?id=13649&size=24x24 Updated by Ben Gadd over 1 year ago

  • Severity changed from Med High to High

VB, Please work on getting this accomplished for Beta1

#14 Updated by Vaibhav Chauhan over 1 year ago

  • Assignee changed from Vaibhav Chauhan to Lola Yang

#15 Updated by Dru Lavigne over 1 year ago

  • Status changed from Screened to Done
  • Assignee changed from Lola Yang to Vaibhav Chauhan
  • Target version changed from 11.2-BETA1 to Master - FreeNAS Nightlies
  • Needs Merging changed from Yes to No

#16 Updated by Dru Lavigne over 1 year ago

  • Status changed from Done to Ready for Testing

#17 Updated by Dru Lavigne 7 months ago

  • Status changed from Ready for Testing to Done
  • Needs QA changed from Yes to No
  • Needs Doc changed from Yes to No

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